Problem
Support cases that are resolved but not officially closed by agents clutter up queues and skew reporting metrics. Manually closing them is a time-consuming, repetitive task that distracts agents from more important work.
Solution Overview
This solution uses a scheduled flow that runs daily. It queries for Case records with a 'Resolved' status that haven't been modified in the last 7 days. For each matching case, it updates the status to 'Closed'.
How to Deploy
- Download the solution package ZIP file.
- In Salesforce Setup, navigate to 'Deploy from File' and upload the ZIP.
- Verify the components in the package and click 'Deploy'.
- Activate the scheduled flow 'Daily Case Closure' from the Flow setup page.
